Available 24/7: Our Knowledge Base
Our easy-to-understand knowledge documents guide you step by step through configuration of your FRITZ!Smart Energy 250 plus troubleshooting – round the clock, 7 days a week.
Frequent support topics
- Setting up a Wi-Fi connection to the FRITZ!Box Updating FRITZ!OS
- Setting up the FRITZ!Box for use with a fibre optic connection Setting up FRITZ!Box for use with a DSL line
- Transferring settings to a new FRITZ!Box Determining the password for the FRITZ!Box user interface
- Wi-Fi connection drops frequently Setting up the FRITZ!Box as a Mesh Repeater

You need personal support?
Contact our competent Support team via email using our support form.
Contacting supportInformation on the electricity meter
FRITZ!Smart Energy 250 is compatible with most of the digital electricity meters installed in Germany. However, some digital electricity meters in Germany have INFO (infrared) interfaces that behave differently, with the result that FRITZ!Smart Energy 250 cannot read any data. Here we list the electricity meters which are incompatible with FRITZ!Smart Energy 250.
More on the electricity meter