RMA

Please check whether the following are available and the requirements are met so that you can then initiate the RMA process (device inspection):

• I am an end customer.
  Specialist retailers and resellers should contact the distributor from whom the FRITZ! product was purchased.
• Proof of warranty is available (proof of purchase or bill of delivery to the first end customer).
  We do not accept proof of purchase for used devices (for example from eBay) as proof of warranty.
• Serial number of your FRITZ! product is available

We still need the following information from you so that we can process your RMA case.