When purchasing your new FRITZ!Box, simply select your old device in the pop-up using the search bar or from the drop-down list, then complete your order. Once your dispatch confirmation has been sent, you will receive a free return label by email to conveniently post your old FRITZ!Box back to us. Following a successful inspection, we will transfer the cashback amount directly to the payment method you selected at the time of purchase. You can find all further details in our Terms and Conditions of Participation.

The ‘Old for New’ promotion applies exclusively to FRITZ!Box models. The latest FRITZ!Box models are excluded from the promotion and cannot be submitted as an old device. Here is how to find out if your FRITZ!Box is eligible: Click on ‘Select old device’ on the product page. In the pop-up, you can select your model via the search bar or the drop-down list. If your model is listed there, you qualify for the cashback under the ‘Old for New’ promotion.

Other FRITZ! products (such as repeaters), provider-branded devices, rental units, and routers from other manufacturers are not accepted as old devices.

No. Even if you order multiple FRITZ!Boxes or own several old devices, you can only participate in the ‘Old for New’ promotion once and receive cashback once.

Yes. If there is any doubt as to whether the submitted FRITZ!Box is your property or if it might be a provider-branded or rental device, proof of ownership (e.g. a proof of purchase) may be requested.

Please submit the requested documentation within the specified deadline. Otherwise, the cashback may be rejected.

If your old device does not meet the requirements for the promotion, if you have already participated in the promotion, or if there is any doubt regarding ownership, no cashback will be paid out.

You will be informed of the rejection and may, if applicable, submit appropriate proof within the specified deadline. Alternatively, you can request that the device be returned to you at your own expense.
For further information, please refer to our Terms and Conditions of Participation.

If the inspection result is positive, you will receive the cashback amount stated on the product detail page at the time of purchase. The payout is usually issued within 7–10 working days following the successful, positive inspection of your return, using the same payment method you used to pay for the new FRITZ!Box.

Upon a positive inspection result, ownership of the submitted FRITZ!Box transfers to the Provider. There is then no longer any entitlement to the return of the accepted old device.

You initially purchase your new FRITZ!Box at the regular price. Once your old device has been received and successfully inspected, the cashback amount will be refunded to the payment method used for the purchase.

You will automatically receive the free DHL return label for your old FRITZ!Box by email shortly after you receive the dispatch confirmation for your new FRITZ!Box.

Don't worry, you have plenty of time: first, set up your new FRITZ!Box at your own pace and test everything thoroughly. From the date you receive the return label, you have 30 days to send your old FRITZ!Box back to us by post.

No, that is not necessary. You do not need to include the original packaging or accessories such as the power adapter, LAN cables, or adapters. It is sufficient to pack the FRITZ!Box securely for shipping and send it back to us..

If needed, back up your personal settings in advance and ensure that you reset your old FRITZ!Box to factory settings before shipping. This will ensure that all private data, passwords, and Wi-Fi access details are completely erased.

Need help resetting your device? Our technical support team is happy to assist you by phone on +49 30 390 04 390 (or 030 390 04 390 for callers within Germany).

The following instructions illustrate the procedure using the FRITZ!Box 7490 as an example. These steps can generally be applied to other FRITZ!Box models as well. However, menu options may vary slightly depending on the model and FRITZ!OS version.

Here is how you can back up the settings from your previous FRITZ!Box—such as Wi-Fi and network settings—and transfer them to your new FRITZ!Box: Backing up and restoring FRITZ!Box settings

Once your new FRITZ!Box is set up and working properly, reset your old FRITZ!Box to factory settings. This will delete all personal data and saved settings. Here is how it works: Restoring factory settings on the FRITZ!Box

Important: Do not reset your old FRITZ!Box until the transfer of your settings is complete and you have successfully tested the new FRITZ!Box. If you have any questions, our customer service team will be happy to assist you on +49 30 390 04 390 (or 030 390 04 390).

No. The shipping label sent to you by email is intended exclusively for the return of your specified old device.

If you wish to return your new FRITZ!Box or make a warranty claim, you will need a separate return label. You can request this via our returns portal.