Developed and made in Europe

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Service PLUS

Neben innovativer Technologie legen wir großen Wert auf starken Support. Der kostenlose FRITZ!-Support ist für alle unsere Kunden verfügbar. Unsere Service PLUS-Pakete sind ideal für Selbstständige, Freiberufler, Gamer und alle, die auf eine stabile Internet- und Netzwerkumgebung angewiesen sind. Von der priorisierten Bearbeitung bei Supportanfragen bis hin zur individuellen Beratung durch unsere Systemexperten wollen wir dich schnellstmöglich unterstützen.

You deserve the best support

Plus Line & Plus Mail

With Plus Line and Plus Mail you’re always first in line: Your calls are answered first, and we respond to your emails with the highest priority. For fast, efficient service exactly when you need it.

Express replacement service

We ensure that, in the event of a defect, you quickly receive a suitable replacement device to guarantee that your day-to-day work continues smoothly.

All-round service for you

Use our professional remote analysis for fast troubleshooting and flexibly select a time for us to contact you via the Support Date Choice.

System experts

Ein persönlicher System-Experte analysiert deinen technischen Bedarf, berät dich individuell und empfiehlt die passenden Produkte sowie die optimale Netzwerk-Einrichtung. Im Professional Plus-Paket unterstützen wir dich auch per Remote-Zugriff bei der Einrichtung und führen proaktiv einen Success-Check durch, damit dein System zuverlässig funktioniert.

BASIC
  • Plus Line

    Prioritized support by phone

  • Plus Mail

    Prioritized support by email

Professional
  • All services in the basic package

    Prioritized support by phone and email

  • 3 remote analyses

    Fast troubleshooting through safe remote maintenance

  • 1 project with a system expert
    • Analysis of your individual requirements
    • Personal consulting by our Support
    • Individual product recommendations
    • Support during configuration (optional, by appointment)

    Individualized analysis of requirements, consulting, configuration recommendations

  • Support appointment selection

    Schedule appointment with our Support

  • 1 express replacement service

    Rush advanced replacement devices

  • +2 Show more services
PROFESSIONAL Plus
  • All services in the basic package

    Prioritized support by phone and email

  • 6 remote analyses

    Fast troubleshooting through safe remote maintenance

  • 2 projects with a system expert
    • Analysis of your individual requirements
    • Personal consulting by our Support
    • Individual product recommendations
    • Support during configuration (optional, by appointment)
    • Configuration with remote support
    • Proactive success check to optimize your system

    Individual analysis of requirements, consulting, configuration support followed by success check

  • Support appointment selection

    Schedule appointment with our Support

  • 2 express replacement services

    Rush advanced replacement devices

  • +2 Show more services