Service & Support

FRITZ!Smart Energy 250

Downloads

FRITZ!Smart - freigestellt mit transparentem Hintergrund

Downloads

Available 24/7: Our Knowledge Base

Our easy-to-understand knowledge documents guide you step by step through configuration of your FRITZ!Smart Energy 250 plus troubleshooting – round the clock, 7 days a week.

Frequent support topics

You need personal support?

Contact our competent Support team via email using our support form.

Contact support

Information on the electricity meter

FRITZ!Smart Energy 250 is compatible with most of the digital electricity meters installed in Germany. However, some digital electricity meters in Germany have INFO (infrared) interfaces that behave differently, with the result that FRITZ!Smart Energy 250 cannot read any data. Here we list the electricity meters which are incompatible with FRITZ!Smart Energy 250.

FRITZ!OS 8.03

for FRITZ!Box 5690 Pro
2025-02-06

New Features:

User interface: Diagram showing the FRITZ!Box connection status in the overview (homepage)
New Online Monitor informs about the load on the internet connection and the load by individual network devices.
Internet: Now IPv6 data can also be transmitted via a WireGuard® VPN tunnel
Mesh: A new design and new features for the graphic overview
DECT: The number of simultaneous possible DECT phone calls was increased from three to five
Push service: Reworked design and more convenience
Simplified configuration for connection to a fiber optic modem (ONT)
The speed of the Ethernet connection between LAN 1/WAN and the upstream device (e.g., fiber optic modem) is displayed on the overview page

Online update

Downloads

Manual

Quick guide

Service card