Terms of service

General Terms and Conditions for Sales to End Users

of FRITZ.com GmbH, Alt-Moabit 95, 10559 Berlin, phone +49 30 / 39976-0, entered in the Commercial Register of the District Court of Berlin-Charlottenburg under HRB 111009 B, represented by managing directors Jan Oetjen and Jan-Christian Werner, VAT identification number: DE418843475 (hereinafter referred to as the 'Provider').

1. Scope and Definitions

(1) On the fritz.com website, the Provider gives consumers and entrepreneurs the option to purchase products within the framework of an online shop either as a guest or after creating a customer account. Ordering via fritz.com or opening a customer account is regulated exclusively by these General Terms and Conditions (hereinafter 'T&Cs') in the version valid at the time of the order. Deviating General Terms and Conditions shall not be recognized unless the Provider expressly agrees to their validity in writing.

(2) These T&Cs apply to both consumers and entrepreneurs (hereinafter collectively and individually referred to as 'Customer'). A consumer is any natural person who concludes a legal transaction for purposes that are neither predominantly related to their commercial nor self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity that acts in the exercise of their commercial or self-employed professional activity when concluding the contract. Where certain provisions of these T&Cs apply exclusively to consumers or entrepreneurs, this is expressly indicated in the respective provision. The Provider expressly reserves the right to require the entrepreneur to provide sufficient proof of their entrepreneur status, e.g. by providing their VAT ID or other suitable evidence. The entrepreneur must provide the data required for verification completely and truthfully and must inform the Provider of any changes without delay.

(3) The products offered in the online shop are sold exclusively to consumers and entrepreneurs as end users. Commercial resale of the products is not permitted. The Provider therefore reserves the right not to accept purchase offers from customers that are made for the purpose of commercial resale of the products or give such an impression.

2. Customer Profile, Registration and Data Protection

(1) A customer profile may be created for the purchase of products. Creating a customer profile is voluntary and is not a prerequisite for placing an order; a purchase is also possible as a guest, i.e. without a previously created customer profile. By creating the profile, a free-of-charge usage agreement for the use of the customer profile is concluded. The contract may be terminated by the customer at any time by notifying the Provider (email to shop@fritz.com). Deletion of the customer profile may take up to 10 days. For registration / creation of a customer profile, a permanently used email address must be provided and maintained. The customer is obliged to provide complete and accurate information and to update this information in the event of changes.

(2) Orders and customer profiles are linked to email addresses. To log in to the online shop and view the customer profile and any orders, the customer must log in with an email address. If this is the customer's first login with this email address, a profile for this email address is automatically created. Each login with an email address is passwordless. To this end, after entering the email address, a one-time code is sent to the relevant email address, which the customer must then enter in the login form. After successful login, the customer can view their profile created for this email address and their orders (if available for this email address) and add, change or delete information (such as their name or addresses) in their profile.

Alternatively, the customer may also use the so-called "Sign in with Shop" function of the Provider's Shopify and log in with their relevant Shop login details. The customer requires a Shopify Shop account for this purpose. In this case, the data contained in the customer's Shopify Shop account will be used for login and ordering in the online shop. The current terms and conditions and privacy policies of Shopify apply, over which the Provider has no influence (see also https://www.shopify.com/legal/privacy and https://shop.app/terms-of-service).

(3) Access data must not be passed on to third parties and must be kept secure. If misuse is suspected, the password must be changed immediately and the Provider must be informed. The Provider reserves all rights with regard to access to and use of fritz.com or the content therein.

(4) The Provider's privacy policy applies to the processing of personal data in the context of the Provider's services.

3. Conclusion of Contract, Technical Process of the Ordering Procedure

(1) The customer may select products and/or services (currently only offered to customers in Germany) from the Provider's range on fritz.com and add them to the shopping cart or book them. The presentation and promotion of products and services on fritz.com does not yet constitute a binding offer to conclude a purchase or service contract and merely serves as an invitation to submit a purchase offer or offer to conclude a service contract by the customer.

Once the customer has added products and/or services to the shopping cart, the ordering process can be initiated by accessing the checkout area. There, customers submit a binding offer to conclude a purchase contract for the products or services in the shopping cart at the stated price / remuneration by clicking the "Order with obligation to pay" button – or, if offered, via express checkout. Before submitting the order, it is possible at any time to view and change the order data and products in the order summary.

(2) After the order has been submitted, the Provider sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print and save using the "Print" function. The automatic confirmation of receipt merely documents that the customer's order has been received by the Provider and does not constitute acceptance of the offer. The contract is only concluded when the Provider submits the declaration of acceptance. This is the transmission of the shipping confirmation. This shipping confirmation contains an order summary and product description, these T&Cs as well as information on the statutory right of withdrawal for consumers (to the extent required by applicable law) and is sent to the customer at the email address provided during the ordering process (hereinafter collectively 'Contract Confirmation'). The Contract Confirmation is stored in compliance with data protection regulations.

(3) The contract can be concluded in German and the other languages selectable in the online shop. These T&Cs are also available in these languages.

4. Delivery, Product Availability

(1) Delivery times stated by the Provider are calculated from the time of the order, subject to prior payment of the purchase price (except in the case of purchase on account, e.g. via Klarna). Unless a different delivery time is stated for the respective products on fritz.com, the delivery time is generally 1-3 working days (Monday to Saturday) for deliveries within Germany. For deliveries outside Germany, the average delivery time is 2-4 working days from the date of order.

(2) If the product selected by the customer is not available at the time of the customer's order, the Provider will inform the customer of this without delay by email. If the product is permanently unavailable, the Provider will inform the customer and cancel the order. In this case, no contract is concluded.

(3) The following delivery restrictions apply: The Provider only delivers to customers whose habitual residence (billing address and delivery address) is in one of the countries that can be selected when completing the order.

5. Retention of Title

The delivered goods remain the property of the Provider until full payment has been made. To the extent permitted by applicable law, the Provider is entitled to have the retention of title entered in the relevant retention of title register at any time, and the customer undertakes to take all necessary cooperative actions without delay.

6. Prices and Shipping Costs

(1) All prices stated on fritz.com are – unless otherwise stated – inclusive of the applicable statutory VAT, any legally required or voluntary levies (such as advance recycling fees) as well as the costs of customs clearance and customs duties when shipping to a destination subject to customs clearance.

(2) The applicable shipping costs – if any – are communicated to the customer in the ordering process and form, and are to be borne by the customer.

(3) Goods are shipped by parcel delivery (carrier of the Provider's choice, generally DHL). The Provider bears the shipping risk if the customer is a consumer.

(4) In the event of a withdrawal, the customer shall bear the direct costs of return shipping, unless otherwise stated in the ordering process or order confirmation or unless otherwise required by applicable law.

7. Due Date, Payment Terms, Invoicing

(1) Payment of the purchase price for products as well as fees for any booked services are due – unless otherwise agreed – immediately upon conclusion of the contract, which occurs upon sending of the Contract Confirmation.

(2) The payment terms of the payment service provider chosen by the customer apply. Further information can be obtained on the respective website of the payment service provider. In general, or unless otherwise indicated in the ordering process, the customer may choose from the following payment methods:

• PayPal,
• Prepayment and invoice (each via the payment provider Klarna),
• Credit card, Google Pay and Apple Pay (each via the payment provider Shopify Payments)

The Provider reserves the right to offer the customer only certain payment methods or to refer to other payment methods, as well as to offer payment methods that are only available for certain customers (e.g. entrepreneurs). Please note that payments are only accepted from accounts within the European Union (EU) or Switzerland. Any costs of a monetary transaction are to be borne by the customer.

(3) The customer agrees to receive invoices and credit notes exclusively in electronic form, i.e. by email.

(4) The Provider will only issue an invoice as a business invoice without German VAT (in particular for intra-community supplies) for a delivery to an entrepreneur in another EU member state if the customer provides the Provider with a valid VAT identification number (VAT ID) no later than at the time of conclusion of the contract and this is assigned to the customer. If the Provider provides another service to an entrepreneur in another EU member state, the Provider will only issue an invoice as a business invoice without German tax indication under the reverse charge procedure if the customer provides the Provider with a valid VAT identification number (VAT ID) no later than at the time of conclusion of the contract and this is assigned to the customer.

(5) The Provider is entitled to verify the VAT ID provided via the MIAS/VIES system or the Federal Central Tax Office (Bundeszentralamt für Steuern) (including a qualified confirmation request, if required). The customer must provide the necessary information completely and correctly and must notify the Provider of any changes (e.g. new VAT ID, loss of entrepreneur status) without delay.

(6) For deliveries to customers based in a third country (e.g. Switzerland), the Provider will generally only issue invoices without German VAT within the framework of the statutory requirements (in particular export delivery and required export/documentary evidence). To the extent that evidence or cooperative actions by the customer are required for the correct tax treatment, the customer must provide these in a timely and complete manner.

(7) If no valid VAT ID is available, if this cannot be verified, or if required evidence is missing (e.g. export evidence for delivery to Switzerland), the Provider is entitled, at its discretion, to:

1. a) suspend the delivery until the matter is clarified (to the extent reasonable and legally permissible), and/or
2. b) issue the invoice with German VAT or treat the delivery as taxable.

A claim for subsequent conversion/correction to an invoice without German VAT only exists to the extent that this is legally permissible and the requirements therefor are fully evidenced; the Provider may charge the customer for any costs incurred in this regard to a reasonable extent.

(8) The VAT treatment is governed by the applicable statutory provisions (in particular Sections 1a, 3 et seq., 4, 6a, 13b, 14, 14a of the German VAT Act (UStG) as well as any applicable EU law requirements). If the requirements of the reverse charge procedure are met, the recipient of the supply owes the VAT in accordance with the statutory provisions.

(9) If the customer provides incorrect or incomplete information (in particular regarding the VAT ID, entrepreneur status, country of destination, receipt/transport of goods, export) or does not provide required evidence in time, and this results in a VAT liability for the Provider or taxes being subsequently assessed, the customer undertakes to indemnify the Provider against or reimburse the Provider for the resulting charges (in particular VAT, interest pursuant to Section 233a of the German Fiscal Code (AO), late payment surcharges, reasonable costs of legal prosecution/tax advice), to the extent that the customer is responsible for this.

(10) The input tax deduction and other tax obligations of the customer (including any acquisition tax/import VAT) are the sole responsibility of the customer. The Provider does not owe and does not provide tax advice.

8. Liability for Defects and Warranty for Purchase Contracts for Products

(1) The Provider is liable for material defects in accordance with the applicable statutory provisions of the country in which the consumer is resident, provided this is in the EU or Switzerland. For entrepreneurs, the warranty period for products delivered by the Provider is twelve (12) months.

The following additionally applies to customers who are not consumers: To the extent that the delivered goods are defective, the customer is entitled under the statutory provisions to demand subsequent performance in the form of rectification of the defect or delivery of a defect-free item. The Provider has the right to choose the type of subsequent performance. If subsequent performance fails, the customer is entitled to reduce the purchase price or, if the statutory requirements are met, to withdraw from the contract. A prerequisite for any warranty rights is that the customer fulfills all inspection and notification obligations owed pursuant to Section 377 of the German Commercial Code (HGB) properly and within the time limits.

(2) An additional warranty for products delivered by the Provider only exists if it has been expressly stated in the order confirmation for the respective product and/or the product description on fritz.com. If such a warranty exists, the respective warranty terms apply (further information can be found at https://fritz.com/service/garantiebestimmungen/ and https://fritz.com/service/status-der-produktunterstuetzung/fritzbox/).

9. Provisions on Other Services / Services Provided by the Provider

(1) The Provider reserves the right to also offer on fritz.com the option to use or book services (hereinafter also referred to as 'Services') provided by the Provider or third parties. Unless otherwise agreed with the Customer or guaranteed by the Provider, the provisions of these T&Cs shall also apply to such Services.

(2) The Customer bears the risk as to whether the Services selected by the Customer meet their requirements and needs. If in doubt, the Customer should seek advice on this matter in good time.

(3) Any deadlines communicated by the Provider to the Customer in relation to the provision of the agreed services are to be regarded as estimates and do not form an essential part of the contract nor are they binding, unless the Customer and the Provider have expressly agreed in writing that they are binding.

(4) If the Provider fails to provide the contractual services or does not provide them properly, or commits any other breach of duty, the Customer must always notify the Provider of this at least in text form and grant the Provider a grace period within which the Provider is given the opportunity to properly fulfill the services or to otherwise remedy the situation.

(5) The Provider is entitled to provide the agreed services through third parties (subcontractors) as well as companies affiliated with the Provider within the meaning of Sections 15 et seq. of the German Stock Corporation Act (AktG). The Provider is liable for the fault of its subcontractors as for its own fault (see Section 10).

(6) If the Provider merely brokers third-party services to the Customer, the contractual partner of the Customer for the relevant service is solely the respective service provider and not the Provider. In this case, only the service provider is liable to the Customer under the service contract concluded with the Customer.

(7) If the Provider makes product, configuration or purchase recommendations to the Customer (e.g. through corresponding tools or services, such as the product finder), these expressly constitute mere recommendations. This also applies to any information on coverage and range of the Provider's products (e.g. regarding Wi-Fi) by the Provider or on the Provider's websites. These are merely indicative and empirical values of the Provider. The Provider therefore assumes no liability for the accuracy and completeness of such information and tools or services.

10. Liability

(1) Claims by the Customer for damages are excluded to the extent permitted by law. Exceptions to this are claims by the Customer for damages arising from injury to life, limb or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.

(2) In the event of a breach of essential contractual obligations, the Provider is only liable for the typical, foreseeable damage if this was caused by simple negligence, unless the claims are by the Customer for damages arising from injury to life, limb or health.

(3) The restrictions in paragraphs 1 and 2 also apply in favor of the Provider's legal representatives and vicarious agents if claims are asserted directly against them.

(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply to the extent that the Provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies to the extent that the Provider and the Customer have reached an agreement on the quality of the item. The mandatory provisions on product liability of the country in which the Customer is resident, provided this is in the EU or Switzerland, are not affected by these limitations of liability.

(5) The Provider's liability for any loss of data or damage to data is limited to the effort that would have been required to restore the data from the backed-up data material if the Customer had properly backed up their data.

11. Force Majeure

(1) If one of the parties (Customer or Provider) is unable to fulfill its contractual obligations due to an event of force majeure, either in full or in part or on time, or if this is foreseeable, the affected party will immediately inform the other party in writing of the nature of the event and the expected impact on its contractual obligations, in particular on the provision of services. The following circumstances shall be considered force majeure (in particular, but not exhaustively): acts of war or hostility; sabotage; natural disasters; pandemics; epidemics; power, internet or telecommunications failures triggered independently of the parties, as well as cyber-attacks that are not the fault of the parties; fires, explosions, floods that are not attributable to the parties; labor disputes lasting longer than six weeks and not caused by fault; disruptions to supply chains and delivery routes not caused by the party.

(2) The party affected by a force majeure event is released from fulfilling its contractual obligations for as long as the force majeure event continues. This does not apply if the affected party has failed to fulfill its duty to provide information. The Customer is released from its payment obligation to the extent and for the duration for which the Provider is released from its service obligation. If and to the extent that the Customer is prevented from fulfilling a cooperative obligation due to a force majeure event, the Customer shall not be deemed to be in default of acceptance. Sections 304, 615 sentence 1 and 643 of the German Civil Code (BGB) shall not apply.

(3) The party prevented from fulfilling its contractual obligations by a force majeure event will make all reasonable efforts to limit the effects of the force majeure event on its contractual obligations, in particular the provision of services, as much as possible.

(4) As soon as the force majeure event has ended or the end is foreseeable, the affected party will inform the other party and resume fulfilling its contractual obligations.

12. Right of Withdrawal / Withdrawal Policy

(1) In addition to the statutory right of withdrawal for consumers set out in paragraphs 2 - 4 (to the extent required by applicable law), the Provider grants a voluntary 30-day, free-of-charge right of return for customers who are consumers, after the products have been dispatched. Within this period, purchased products can be returned free of charge via the returns portal (see the "Service & Info" section under the sub-item "Return"). After receiving the products, the Provider will refund the purchase price. Customers who are consumers must pay for any reduction in the value of the goods if this reduction in value is attributable to handling that was not necessary for checking the condition, properties and functionality of the products. The Provider may refuse to make the refund until it has received the products back or the customer who is a consumer has provided proof of the return, whichever is the earlier.

(2) Customers who are consumers have a statutory right of withdrawal when concluding a distance selling transaction, about which the Provider informs below in accordance with the statutory model. The exceptions to the right of withdrawal are set out in paragraph (3). A model withdrawal form can be found in paragraph (4).

Information on the Statutory Right of Withdrawal for Consumers Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (FRITZ.com GmbH, Alt-Moabit 95, 10559 Berlin, telephone 030 / 39004390, shop@fritz.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the enclosed model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(3) The right of withdrawal does not apply to contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.

(4) The Provider informs about the sample withdrawal form in accordance with the legal provisions as follows:

Sample Withdrawal Form (If you want to withdraw from the contract, please fill in this form and return it to us.) — To FRITZ.com GmbH, Alt-Moabit 95, 10559 Berlin, Germany — I/we (*) hereby withdraw from the contract concluded by me/us (*) relating to the purchase of the following goods (*)/ the provision of the following service (*) — Ordered on (*)/received on (*) — Name of the customer(s) — Address of the customer(s) — Signature(s) of the customer(s) (only for notification on paper) — Date (*) Delete as appropriate

 

13. Copyrights

The Provider is the owner of the copyright and/or (exclusive) rights of use to all digital content, in particular to all images, videos, and text published by the Provider on fritz.com and its subpages. The use or extraction of this content is not permitted without the express consent of the Provider.

14. Customer Ratings

(1) Customers have the option to submit their own ratings of products on the website. Only factual, truthful and non-infringing content may be published. The Provider reserves the right to review ratings and to delete or block them in the event of violations of these requirements.

(2) Users can report content that they consider to be unlawful via the "Report this entry" button. The Provider undertakes to review reported content without delay and, if necessary, to remove it if there are grounds to assume that an entry violates these T&Cs, is unlawful under applicable law, or causes harm to the Provider, customers or other third parties. In such decisions, the Provider considers not only the respective violation, but also whether there have been repeated violations of these T&Cs or applicable law.

(3) Whenever the Provider removes an entry or decides to maintain it despite a report, the Provider will notify the reporting user or customer and state the reasons for the decision. The Provider will also provide the opportunity to lodge an objection if the reporting person does not agree with the decision.

(4) If customers or users violate these T&Cs or repeatedly submit unfounded reports or complaints, the Provider reserves the right to temporarily suspend the processing of reports and complaints from these customers or users. This may be the case if reports or complaints are repeatedly submitted without justification or in an abusive and extensive manner. In making this decision, the Provider takes into account, for example, the number of previous abuses of the reporting and complaints system. The possible duration of a temporary suspension depends on the number of abuses identified. If the Provider determines that customers or users are repeatedly abusing the reporting and complaints system, the Provider will send a prior warning before suspending the processing of reports and complaints. Customers and users have the right to challenge the decision or take the matter to the ordinary courts. Furthermore, to the extent provided for by applicable law, customers and users also have the right to select a certified out-of-court dispute resolution body to resolve disputes in connection with a decision made by the Provider regarding a report or complaint, and may lodge an appeal. The European Commission will maintain a list of approved out-of-court dispute resolution bodies for this purpose.

15. Final Provisions

(1) Contracts between the Provider and the customers are governed by the law of the Federal Republic of Germany, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The statutory provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has their habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the Provider is the registered office of the Provider. If the customer is a consumer, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the Provider is the customer's place of residence.

(3) The contract remains binding in its remaining parts even if individual points are legally invalid. The statutory provisions, where applicable, shall replace the invalid points. To the extent that this would represent an unreasonable hardship for one of the contracting parties, however, the contract as a whole shall become invalid.

(4) The Provider reserves the right to amend these terms and conditions to the extent necessary to adapt to a change occurring after conclusion of the contract in (i) the legal situation, case law or official requirements, (ii) essential market conditions, (iii) changes to its services, processes or technical framework conditions, provided that the contractual balance is not materially disturbed thereby, (iv) closing of regulatory gaps, to the extent that these become apparent after conclusion of the contract, or (v) comparable circumstances. Customers will be informed of any such changes in advance. For individual product orders or ordered services, the version of the T&Cs valid at the time of the order applies, unless expressly agreed otherwise. Amendments pursuant to this Section 15 therefore generally only apply to future orders.

(5) If an amendment affects essential contractual content and results in a change to the contractual structure that is more than insignificant for the customer (in particular service obligations, remuneration, liability provisions or term/termination), the customer may object to the amendment in text form until the time it comes into effect. If the customer objects in time, the previous T&Cs shall continue to apply; in this case, the Provider is entitled to terminate the contract with 14 days' notice as of the time the amendment comes into effect, if it cannot reasonably be expected to continue to be bound by the contract under the unchanged terms.

(6) There is no right of objection in the case of immaterial amendments that affect the rights and obligations of the parties only to an insignificant extent. Immaterial amendments include in particular:

• editorial adjustments, corrections, clarifications and corrections of typographical, arithmetical or formatting errors,
• amendments that serve exclusively to implement mandatory statutory changes, case law or official requirements, to the extent that the content of the contract is not amended beyond the extent required for this purpose, and
• amendments that are exclusively advantageous for the customer.

Such amendments take effect upon receipt of the notification pursuant to paragraph 4.

As of: 17 April 2026

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Important Information

I. Information in Accordance with the Electrical and Electronic Equipment Act (ElektroG)

In accordance with European directives and the Electrical and Electronic Equipment Act (ElektroG) (for Germany), the Provider's products and all electronic components included in the package may not be disposed of with household waste, residual waste, or the recycling bin for packaging waste. Bring your FRITZ! device and all electronic components included with delivery to a local collection point for electrical appliances where it can be disposed of properly. According to the criteria stipulated in Section 17(1) and (2) of the Electrical and Electronic Equipment Act (for Germany), distributors of electronic devices are also obligated to accept returns of their products free of charge.

The crossed-out bin symbol on the type label or housing of your FRITZ! device or on the Provider's products means that you are required by law to dispose of the electronic device separately from household waste.

Obligation to Accept Returns

Under the Electrical and Electronic Equipment Act (for Germany), as an online retailer of electrical devices, we are obliged to take back returned equipment under the following conditions:

1. After you make a purchase from us: When a new electrical or electronic device is supplied to an end user, we will take back an old device of the same type, which is essentially equivalent in functionality, free of charge at the place of delivery or in its immediate vicinity (so-called 1:1 return). The place of delivery also includes the private household if delivery is made there. Please contact our support team at shop@fritz.com in this case.
2. Without a prior purchase from us: We guarantee the return of old devices that are no larger than 25 centimeters in any external dimension through suitable return options within a reasonable distance (e.g. at our location at Alt-Moabit 95, 10559 Berlin). The return is not linked to the purchase of an electrical or electronic device and is limited to three old devices per device category (so-called 0:1 return). Please also contact our support team at shop@fritz.com in this case.

Further Return Options

In addition, private households can also drop off their old electrical devices free of charge at one of the municipal collection points.

II. Deletion of Data Before Return and/or Disposal

Please note: As the end user, you are solely responsible for deleting any personal data from the old electrical devices to be disposed of and/or returned before handing them over/returning them.

III. Information in Accordance with the German Battery Act (BattG)

Some of our products contain batteries or accumulators. For these products, the following applies:

• Batteries or accumulators (rechargeable batteries) in these products must not be disposed of in household waste.
• The (rechargeable) battery must be removed without causing damage before disposal (instructions are in the manual for the relevant product; see also https://fritz.com/en/pages/documentation).
• Batteries and rechargeable batteries must also not be disposed of along with household waste, residual waste, or in the recycling bin. Please bring the discharged (rechargeable) batteries to a local or retail collection point.

The crossed-out bin symbol indicates that you must not dispose of used (rechargeable) batteries in household waste. Instead, as an end user, you are legally obliged to return used batteries.

 Used batteries may be returned free of charge to public collection points, for example in supermarkets and electronics stores. FRITZ! participates in the GRS battery return system. Old batteries that we carry or have carried as new batteries can also be returned to one of our shipping warehouses. In the case of sending to our shipping warehouse, we draw attention to the dangerous goods regulations of the chosen shipping service provider and kindly ask you not to send batteries to us by post. The addresses of our shipping warehouses can be obtained from our customer service team (shop@fritz.com).

Further information on waste prevention for consumers can be found, for example, in the Federal Waste Prevention Programme with the involvement of the federal states.