Frequently asked questions about FRITZ! Shop

Our FRITZ!Box finder helps you find the best solution for your requirements. If you have further questions, you'll find more information in our service & support area.

Alternatively, you can contact our sales team at any time.

You can contact us by email or phone via our service & support area.

You will find all guides and manuals in our service area.

When you buy directly from us you benefit from exclusive offers, our personal sales and product advice, direct manufacturer support, as well as fast, free premium delivery with DHL.

If you are not satisfied with a product purchased in our shop, you can return it free of charge; thanks to our 30-day money-back guarantee, the entire purchase price will be refunded.

An of course, all products purchased from us are covered by the complete manufacturer's warranty.

No, you can also order products from us as a guest. However, with a customer account you can complete your order more quickly, view your personal order history, and receive exclusive offers in the future. The best way to ensure deals is to subscribe to our newsletter.

We accept all common payment methods in Germany:

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Klarna (invoice & instalment payment)
• Apple Pay
• Google Pay
• Bancontact (Belgium)
• iDEAL (the Netherlands)
• Satispay (Italy)

You can also pay for your order by invoice. Refer to the payment terms of our partner Klarna.

Important:Klarna reserves the right to reject payment by invoice. We cannot influence this decision.

You can redeem your discount code during the ordering process. Simply open your shopping basket and click on 'Proceed to checkout'. In the next window you can enter your discount code under the products in your shopping basket.

The code is applied automatically if the conditions are fulfilled.

Your orders are processed very quickly in an automated process. Therefore, cancelling or changing the orders is unfortunately not possible. Should you no longer require a device, you can return the ordered device free of charge after receiving it. If you wish to purchase further devices, simply submit another order.

You will find a 'Download invoice' link to the invoice in the shipping confirmation email which you can use to open your invoice

Your invoice is created automatically upon receipt of your order and cannot be changed thereafter, unfortunately.

Standard delivery is free of charge.

The delivery time is usually 2-4 workdays (Monday to Saturday). You will find more detailed information in the shipping area or in your shipping confirmation.

Yes, as soon as your package is shipped you receive a shipping confirmation with a tracking number that you can use to track your package online. This package tracking is also displayed in your customer account.

We ship our products to domestic and international customers with DHL and its partners.

You can return items you ordered in our online shop free of charge within 30 days of shipping. Simply request a post-paid return label via our returns portal.

As soon as your return shipment has arrived at our logistics centre and has been inspected, the purchase price will be reimbursed by means of the payment method used for purchase.

You will find more information in our returns FAQs and in the ‘Legal’ section under ‘Right of revocation’.

Yes, you will receive a confirmation by email as soon as your return shipment arrives. You will also receive an email once we have inspected your shipment. This email will also include information about your reimbursement.

No, the return shipment is free for 30 days after the item was sent. We cover the postage and processing costs.

Please check whether you can remedy the problem with the solutions on our service & support page. If the problem persists, contact our customer service for dedicated support.

You will find the valid warranty period in the manual or the quick guide for your product. Proof of purchase is required for warranty cases.

After your email address has been confirmed, the discount code is sent to you automatically in a second email. It can take up to 30 minutes for the second email to be sent.