FAQs on router freedom

Routers are the basis for an intelligent, secure home network and internet access. The different routers vary in terms of functionality, security (for example port forwarding, firewall, parental controls, or secure guest access), and Wi-Fi performance. For further information, see the article How to get the best Wi-Fi.

It may also be important whether the router supports IP telephony, how many devices can be integrated into the network, and whether the router is also suitable for demanding multimedia applications such as streaming, smart TV, or online games.

Thanks to router freedom, you can now select and buy your own router according to your needs, regardless of your internet connection. You no longer have to pay rental fees for the device or Wi-Fi, and you get free feature and security updates directly from the manufacturer. If you switch providers or move, you don't need to completely reconfigure your home network or Wi-Fi settings. An integrated router includes a modem, wireless router, and phone system, as well as multimedia and smart home control, thus saving you money. Energy consumption is also lower since all of these functions are combined in a single device.

The legal framework of the AGCOM regulation 'Delibera n. 348/18/CONS' stipulates that all customers may select their own routers. The only prerequisite is that the terminal device (the modem or router) must be compatible with the technology of the respective connection and the provider must supply all of the information required to use it; they have been legally required to do so since December 2018.

Our website Modem Libero contains current information on various providers. There you will also find all of the information you need to configure your FRITZ!Box for your internet connection, if information about your internet service provider is already available.

Since December 2018, network operators are legally required to provide customers with the account information for their connections. This includes the account information for all of the services made available by the provider for the connection. Generally, this means internet and telephony (Voice over IP).

Our website Modem Libero contains current information on various providers. There you will also find all of the information you need to configure your FRITZ!Box for your internet connection, if information about your internet service provider is already available.

All conventional access technologies such as DSL, mobile, and fibre optics are based on international standards that have enabled device manufacturers to develop products that have been compatible with the networks for many years.

No, there is no difference. Router freedom means that users have the unrestricted right to connect any suitable router of their choice to their network interface (connection socket), regardless of their telecommunications provider.

This right applies equally to DSL, mobile, and fibre optic customers. The router must fulfil the technical requirements for the respective connection or provider. Otherwise, a connection cannot be established.

Routers must be CE-certified and marked with the corresponding CE symbol. No additional certification, for example through the internet service provider, is necessary.

The manufacturers of end devices are responsible for the technical support of routers and modems, not the internet service providers.

For many years, FRITZ! has been offering comprehensive product support via phone, chat, and email, and provided guides for special application scenarios. You can find information about your FRITZ!Box and support requests in our service area.

Many diagnostic functions are also integrated into the FRITZ!Box that support users when they are experiencing connection issues.

FRITZ! provides regular free updates for its FRITZ!Box models.

You can use the 'automatic update' function to install the latest FRITZ!OS shortly after release. This function is preset in all FRITZ!Boxes for necessary updates, such as security updates, so you don't normally need to worry about updates.

Since December 2018, network operators are legally required to provide customers with the account information for their connections. Our website Modem Libero contains current information on various providers.