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This is the procedure for sending in your old device:
Buy a new FRITZ!Box & select your old device
Order a new FRITZ!Box from the online shop and select your old device.
Send in old FRITZ!Box
Perform a factory reset and send in your old device with the free shipping label.
Get cashback
After your old device has passed inspection you receive your cashback.
After your old device has passed inspection you receive your cashback.
The cashback amount is provisionally entered as €0. After we have received and successfully checked your old FRITZ!Box, your cashback will be paid out via the payment method used for the purchase.
of FRITZ.com GmbH, Alt-Moabit 95, 10559 Berlin, shop@fritz.com, entered in the Commercial Register of the District Court of Berlin-Charlottenburg under HRB 111009 B, represented by managing directors Jan Oetjen and Jan-Christian Werner, VAT identification number: DE418843475 (hereinafter ‘Provider’).
Section 1 Subject matter of Old for New programme
Section 2 Conditions of entry
Section 3 Eligible and excluded devices
Section 4 Proof of ownership
Section 5 Procedure for the Old for New programme
Section 6 Declining participation / return shipping
Section 7 Data privacy
Section 8 Liability
The Provider shall not be liable for any loss of, or damage to, the old FRITZ!Box sent in during transit, unless this is due to wilful intent or gross negligence on the part of the Provider or a shipping service provider commissioned by it. For shipping, it is recommended to use the shipping label with tracking provided by the Provider, but this is by no means mandatory.
Section 9 Duration and termination of the Old for New programme; final provisions
As of: 01/09/2026
