When purchasing your new FRITZ!Box, simple select your old device in the pop-up via the search bar or from the selection list, and then finish your order.

After confirmation of shipping, you receive a free return label by email, which you can use to send us your old FRITZ!Box by post. After successful inspection, we transfer the cashback amount directly to the payment method selected during purchase.

All further details are presented in our terms and conditions

The Old for New campaign applies only to FRITZ!Box models. The latest FRITZ!Box models are excluded and cannot be submitted as old devices.

Here's how to find out whether your FRITZ!Box qualifies: Click on ‘Select Old Device’ on the product page. In the pop-up you can select your model using the search bar or the list. If your model is listed there, you are qualified for cashback in the context of the Old for New campaign.

Other FRITZ! products (such as repeaters), devices from providers, rented devices and routers from other manufacturers are not accepted as old devices.

No. Even if you order multiple FRITZ!Boxes or have multiple old devices, you can participate in the Old for New campaign and receive cashback only once.

Yes. If there is any doubt that the submitted FRITZ!Box is your property or that it may be a provider device or rental, proof of ownership such as a receipt may be requested.

Please submit the requested proof within the specified period of time. Otherwise the cashback can be denied.

If your old device does not fulfil the requirements for the campaign, if you already participated in the campaign, or there are doubts about ownership, no cashback will be disbursed.

You will be informed about the rejection and may submit suitable proof within the specified period of time. Alternatively, you may request that the device be returned at your own expense.

More information is presented in our terms and conditions.

If it passes inspection you receive the cashback amount indicated on the product details page at the time of purchase. The cashback will generally be disbursed within 7 to 10 working days after your returned device passes inspection using the same payment method you used to purchase the new FRITZ!Box.

At the point of positive inspection, ownership of the submitted FRITZ!Box transfers to the provider. In that case, there is no longer any entitlement to the return of the accepted old device.

You initially purchase your new FRITZ!Box for the regular price. After successful receipt and inspection of your old device, we transfer you the cashback amount to the payment method selected during purchase.

You automatically receive the free DHL return label for your old FRITZ!Box by email shortly after you receive confirmation that your new FRITZ!Box has been shipped.

No worries, you have plenty of time: Configure your new FRITZ!Box first and try everything out. From the time you receive the return label you have 30 days to send us your old FRITZ!Box by post.

No, that's not necessary. You do not have to send the original packaging, nor accessories like the power adapter, LAN cable or adapter. Just make sure that the FRITZ!Box is packed safely for shipping and send it off to us.

Backup your personal settings as needed and restore the factory settings to your old FRITZ!Box before shipping. This way you can be sure that all private data, passwords and Wi-Fi connections are deleted completely.

Do you need help resetting? Our technical Support will be happy to support you by phone at 030 390 04 390.

The following instructions show how to proceed based on the example of the FRITZ!Box 7490. These steps can generally be applied to other FRITZ!Box models as well. The menu items may vary slightly depending on the model and version of FRITZ!OS.

Here is how to backup the settings of your old FRITZ!Box, such as Wi-Fi and network settings, and transfer them to a new FRITZ!Box: Saving and restoring the FRITZ!Box settings

As soon as your new FRITZ!Box is configured and running smoothly, restore the factory settings to the old FRITZ!Box. This will overwrite all personal information and saved settings. Here's how: Loading the FRITZ!Box factory settings

Important: Do not reset your old FRITZ!Box until the transfer of your settings has been concluded and you have successfully tested the new FRITZ!Box. Should you have any questions, our customer service will be happy to assist you by phone at 030 390 04 390.

No. The shipping label sent by email is intended only for the return of your specified old device.

If you would like to send back or revoke the purchase of your new FRITZ!Box, you will need a different return label. You can request one via our Returns Portal .