In cooperation with
On-site Setup Service provided by HELFERLINE
On-site Setup Service provided by HELFERLINE
On-site Setup Service provided by HELFERLINE
Shipping policy
(1) The delivery times specified by us are calculated from the date of the order confirmation, provided the purchase price has been paid in advance (except for invoice purchases, e.g. via Klarna). If no delivery time or no differing delivery time is specified for the respective goods in our online shop, it is generally 1-2 working days (Monday to Saturday) for deliveries within Germany.
(2) The following delivery restrictions apply: The Provider only delivers to Customers who have their habitual residence (billing address and delivery address) in one of the countries selectable at the time of the order.
(3) The corresponding shipping costs – if applicable – are stated for the Customer in the order process and the order form and are to be borne by the Customer.
(4) The goods are shipped by parcel service (carrier at the Provider’s choice, usually DHL). The Provider bears the risk of loss or damage during shipping if the Customer is a consumer.
How it works:
1. Book the setup service
Book the On-site Setup Service in our shop. Once you’ve placed your order, you’ll receive a separate email with a link to book an appointment online with HELFERLINE.
2. Book your preferred appointment
Open the link and enter your contact and address details, as well as your preferred dates and time slots. HELFERLINE will confirm your appointment via text message. Evening and weekend appointments are also available at no extra cost.
3. Have it set up on-site
A trained technician will come directly to your home at the agreed time. They will unpack your FRITZ!Box, connect it and set it up for you. This includes the Wi-Fi and security settings, as well as any available firmware updates. Your existing devices will be connected to the network and checked to ensure they are working properly. Travel to and from your home is included in the price.
4. Get started straight away
Finally, the most important functions will be explained to you and any questions you have will be answered. Your network will then be set up and ready to use.
